GATHERING GLOBAL TOURISM INNOVATORS
16th – 18th November, 2021
WHAT IS THE LISBON TOURISM SUMMIT?
As the pandemic fades, the tourism sector tries to bounce back. This is why the industry players are looking for innovative solutions that drive sales, enhance customer experiences and ensure smarter operations.
The Lisbon Tourism Summit is a hybrid event, where you will get a chance to learn with international experts and tourism professionals on the biggest trends of the sector.
This is the moment to focus on the Future. And that Future is Now.
Welcome to the annual event dedicated to the tourism industry and its latest innovations.
 |
 |
EXPERT PANELS |
WORKSHOPS |
 |
 |
KEYNOTES |
STARTUP PITCHES |
WHAT IS IMPACTING THE TOURISM AND TRAVEL INDUSTRY NOWADAYS?
The 2021 edition of the Lisbon Tourism Summit will focus on Digitalization and will cover the following topics:
HANDS ON
WORKSHOPS
Learn how to execute high-impact customer experience strategies, become a data-driven marketing & sales company and transform your operations by using technology-enabled and automated connectivity & intelligence.
Workshop 1
Digital transformation for Hospitality & Tourism 4.0 in Intelligent Cities
15 November
This workshop will go through the evaluation of organisational readiness for digital transformation, where the focus will be given to aspects such as human capital, organisational agility, value creation, and customer-centric value, among other factors.
Workshop 2
Data-Driven Customer Segmentation
16th November
In this workshop, you will see how data-driven marketing techniques can help marketeers create better profiling and segmentation models for their customers.
Workshop 3
Customer Delight by Design
17 November | 16:30 (GMT)
Businesses in tourism need to craft their experiences to this “new” customer. This workshop is about “Customer Centricity” and we will share a mindset and tools to help companies and industry professionals to create amazing client experiences, through client insight.
WHO IS THE LISBON TOURISM SUMMIT FOR?
The Lisbon Tourism Summit is for tourism industry professionals, experts, entrepreneurs or students in the field of travel, hospitality, entertainment, leisure tourism activities, and travel tech startups seeking to meet and cooperate with leading organisations in the tourism sector.
SPEAKERS AND
PANELISTS
Rowena Hennigan
Lecturer and Company Founder of RoRemote, Remote Work Expert
Gabriele Horcher
Communication scientist, entrepreneur, keynote and transformational speaker, bestselling author
Chris Carmichael
Head of Corporate Innovation @ TUI Musement
Carlos Cendra Cruz
Sales & Marketing Director @ Mabrian Technologies
Miguel Rolinho Clemente
Co-founder @ nøytrall
Steven Murray
Head of Future Developments @ Zomato
Ricardo Figueiredo
Co-founder & CEO @ Luggit
Felipe Ávila da Costa
Co-founder & CEO @ Infraspeak
Jorge Carrola Rodrigues
Invited Assistant Professor @ NOVA IMS Information Management School
Mariana Barbosa
Head of PR & Communication @ Coverflex | ECO newspaper contributor | "O livro dos fazedores" author
André Forte
Communications and Community Manager @ Start-up Portugal
Diego Acuña
Country Manager - UK @ The Data Appeal Company
Letizia Elia
Head of Business Development and Member of the Board of Switzerland Tourism
André Gonçalves
Senior Project Manager @ Beta-i
Mário Cruz
Head of Marketing @ Stratio
Sérgio Guerreiro
Senior Director for Knowledge Management and Innovation @ Turismo de Portugal
José Pedro Almeida
Founder & CEO @ XLR8rm
Tiago Araújo
Co-founder & CEO @ HiJiffy
Manuel Nery Nina
Co-Founder and CCO @ GoParity
Alba Lajusticia
City and Region Coordinatory of Barcelona Tourism Observatory
More Coming Soon
Agenda
Day -1 | 15 November
- Afternoon
- 16:30Workshop: “Digital transformation for Hospitality & Tourism 4.0 in Intelligent Cities”
Jorge Carrola Rodrigues – Invited Assistant Professor @ NOVA IMS Information Management School
Day 1 | 16 November
- Morning
- 10:00LTS21 Opening Show
Host: Mariana Barbosa – Head of PR & Communication @ Coverflex, ECO newspaper contributor, “O livro dos fazedores” author
- 10:05Opening Remarks by the President of Turismo de Portugal, Dr. Luís Araújo
- 10:15Keynote: “The New Nomad: assessing the market value, needs and considerations in this emerging sector”
Rowena Hennigan – Lecturer and Company Founder, Remote Work Expert, on her Keynote Remote Work & Future of Work Expert.
- 10:45#LTSQuest
- 10:50Innovation Moment 1
Carlos Mondragon – CEO & Co-founder, Boxtolife
- 11:00Break: 1:1 with Keynote speaker
- 11:20Innovation Sparks 1
Manuel Costa – Zodomus
- 11:30Panel: “Big data and sustainability – new drivers of destination marketing”
Moderator:
André Forte – Communications and Community Manager @ Start-up PortugalPanelists:
Diego Acuna – Country Manager – UK @ The Data Appeal Company
Letizia Elia – Head of Business Development and Member of the Board of Switzerland Tourism
Carlos Cendra Cruz – Sales & Marketing Director @ Mabrian Technologies
Alba Lajusticia – City and Region Coordinator of Barcelona Tourism Observatory
- 12:10Closing Remarks
- Afternoon
- 16:30Workshop: “Data Driven Customer Profiling and Segmentation”
Nuno António – ITBASE/Wareguest CTO and Invited Assistant Professor @ NOVA IMS Information Management School
Day 2 | 17 November
- Morning
- 10:00LTS21 Opening day 2
Host: Mariana Barbosa – Head of PR & Communication @ Coverflex, ECO newspaper contributor, “O livro dos fazedores” author
- 10:05Keynote: “AI – The (R)evolution in Communication”
Gabriele Horcher – Communication Scientist, Entrepreneur, Keynote and transformational speaker, Bestselling author
- 10:35#LTSQuest
- 10:40Innovation Moment 2
Joseph Deutsch – VP Sales & Marketing, Parsempo
- 10:50Break: 1:1 with Keynote speaker
- 11:10Innovation Sparks 2
Daniel Maurice-Vallerey – Yello
- 11:20Panel: “Smart cities – how to successfully optimise operations through technology”
Moderator:
André Gonçalves – Senior Project Manager @ Beta-iPanelists:
Mario Cruz – Head of Marketing @ Stratio
Steven Murray – Head of Future Projects @ Zomato Portugal
Miguel Rolinho Clemente – Co-founder @ nøytrall
Manuel Nery Nina – Co-Founder and CCO @ GoParity
- 12:00Closing Remarks
- Afternoon
- 16:30Workshop: “Customer Delight by Design”
Ana Antunes – Senior Innovation Expert @ Beta-i
Day 3 | 18 November
- Morning
- 10:00LTS21 Opening day 3
Host: Mariana Barbosa – Head of PR & Communication @ Coverflex, ECO newspaper contributor, “O livro dos fazedores” author
- 10:05Panel: “The role of startups during the pandemic and in a post-covid environment”
Moderator:
Sérgio Guerreiro – Senior Director for Knowledge Management and Innovation @ Turismo de PortugalPanelists:
Felipe Ávila da Costa – Co-founder & CEO Infraspeak
José Pedro Almeida – Founder & CEO XLR8rm
Tiago Araújo – Co-founder & CEO HiJiffy
Ricardo Figueiredo – Co-founder & CEO LUGGit
- 10:50#LTSQuest
- 10:55Innovation Sparks 3
Annina Koskiola – Proximi.io
Júlio Cesar – Shake to Win
Fernando Jardim – Tripr
- 11:05Keynote: “Finding the future of holidays”
Chris Carmichael – Head of Corporate Innovation @ TUI Musement
- 11:35Break: 1:1 with Keynote speaker
- 11:55Innovation Sparks 4
Ricardo Fernandes – Turno.pt
Michael Nguyen – Piippay
- 12:05Special Guest Speaker
Rui Inácio – Director for regional policy @ National Agency for Development & Cohesion (AD&C)
- 12:25Closing Remarks
- 12:30Closing Remarks by Secretary of State for Tourism of Portugal, Dra. Rita Marques
- 12:35Event Wrap-up & #LTSQuest winner announcement
- Afternoon
- 18:00Networking Event – Live & Happy Hour at Pestana Palace Lisboa
Innovation Moments
& Sparks
Innovation Moments
As in every edition, the Summit will host the Journey Demo Day! You will meet the 2 finalists startups that were selected to develop pilot projects with the corporate partners.
Boxtolife
Our platform manages guided visits content used on the visitor’s mobile device and allows the analysis of usage data. It allows managing content for specific publics according to their interests, age range, available time, language, or particular need.
Parsempo
Parsempo is a self-service, end-to-end, AI-powered platform that converts any screen in the public and business domain into a smart, real-time engagement and performance measurement asset for its owners.
Sparks
Also, you will get to know amazing startups that are disrupting the sector with innovative solutions.
Bridgify
PiipPay
Enabling contactless payments. No apps. No signups. Just scan a QR and pay.
Proximi.io
API-first indoor navigation and positioning platform
Shake to Win
Smart Engines
AI-based OCR product (IDs, passports, MRZ, barcodes, etc.
Tourmake Limited
Tourmake creates interactive virtual tours that increase online visibility.
Yello
Easily offer any in-person service on the Y7 payment terminal and grow your business.
Zodomus
Partners
Main Partner
The Journey Partners
Organized by
Contact
For any questions or media requests please contact: claudia.varandas@beta-i.com
